Last updated March 31, 2022
We offer a wide range of services that focus on all stages of real estate transactions: renting, buying, selling, property management, and corporate support, and we collect personal information about you to provide such services.
Personal information is any information that tells us something about you which would allow us to identify you, and about real estate upon which we handle transactions. We use appropriate technologies to safeguard your details and keep to strict security standards to prevent unauthorised access to it.
We will collect your full name and contact details (such as email address and phone number) from you whenever you engage with us, and depending on the service we provide to you, we may collect additional information including but not limited, to:
Personal information we process about you may be directly provided to us by yourself in the course of you:
Information may also be provided to us indirectly by, including but not limited, to:
This information may be provided via the use of:
We use personal information collected about you only for the purposes detailed below.
We do not sell or otherwise disclose personal information we collect about you, except as described
may share the information we collect, where applicable, with parties including but not limited, to:
HouseRep Tokyo may also disclose personal information to other employees in the course of providing you with our services. We do not permit these parties to use such information for any other purpose than to perform the services they have been instructed to provide by us. We may also share information about you, if required legally, to prevent harm or financial / reputation loss, for investigation of suspected or actual fraudulent or illegal activities. We are committed to ensuring we safeguard the privacy and security of personal informations against risks of unauthorised access by outside parties and/or any loss, damage, and leakage. And we contractually require service providers and processors to do the same when using or disclosing personal information to perform services on our behalf under our instruction. In the event of a sale or transfer of our business or assets (wholly or partly) HouseRep Tokyo reserve the right to transfer your information to the acquirer. You can exercise your rights and gain clarification concerning the protection and processing of your information by the acquirer by contacting us.
You can exercise your rights in relation to your personal information in writing providing a clear correspondence trail. Should we feel the need to verify your identity, identification, which will only be limited to what is necessary for confirmation, will be requested. Once we are satisfied, we will then process your request.
Regardless of whether we comply or refuse to comply with your request, we will respond to you within the reasonable time frame and provide an explanation outlining our justification, and internal complaints procedure.
You have the right to request for disclosure of the personal information we retain that directly relates to you. If you are requesting information on behalf of someone else we require you to provide proof that you are entitled to act on behalf of the data subject and will require written confirmation of this authority. If we are not satisfied you have the right to act as a delegated authority, we reserve the right to refuse the request.
You have the right to request us to rectify the inaccurate / incomplete information. Please provide an overview of the information you wish to be rectified / completed. Upon receipt of your request, an investigation will be undertaken and a response determining our decision will be provided to you. Please be aware that we may need to take certain steps to verify the accuracy of the new information before the change can be applied.
You have the right to request we suspend the processing of your personal information. However, this only applies in certain circumstances. To exercise this right, please provide us with an overview of the information you would like suspended and your reasoning for the request, and our decision will be provided to you. Processing of your personal data will not resume without you being notified that the restriction is to be lifted.
You have the right to object to us processing your data whereby we are processing your information in the public interest or for our legitimate interests. To exercise this right, please provide us with an overview of the information you are objecting to and your reasoning for this. Upon receipt, this matter will be investigated and our decision will be provided to you.
You also have an absolute right to object to us using your data for direct marketing. You can exercise this right by:
If we obtain your information by consent you have the right to withdraw your consent at any time.
However, the right to consent removal may be limited in some circumstances.
You can exercise your rights, raise a query or concern, report a breach or make a complaint by contacting us at the following details.
#301, 1-4-15, Hiroo, Shibuya-ku, Tokyo, Japan 150-0012
To assist us in responding to your request in a timely and satisfactory manner, please provide as much detail as possible during your contact with us.